Module 2b

1. Select the correct answer from the below. When communicating in a multicultural setting you should:

Use technical jargon

Speak with clarity

Not be aware of the non-verbal communications.

2. Select the correct answer from the below. In this situation conflict can occur:

Individuals talk openly and honestly

individuals talk as if there is only one course of action

Individuals talk, listen and are open to hearing others’ opinions and experiences.

3. When mediating and dealing with language barriers the best approach is to:

Be aware of the language barriers and use digital translation tools as aids.

Put pressure on the person talking.

Do not use visual aids.

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