Practical Guide to the Community Mediator (Definitions, competences, postures)

“Harmony between, or within, migrant communities and populations living in host countries is not the result of the absence of conflict, but of our ability to manage it well”.

This guide is intended for socio-cultural professionals involved in activities with exiled people. It gives tools, methods and reflexes to deal with possible conflicts and contribute to their resolution. It proposes thematic technical sheets combining definitions (explanations), examples (illustrations) and exercises (to put into practice).

Each sheet addresses a dimension of the community mediator’s position, which corresponds to the different levels of intensity of a conflict.